Shipping & delivery

Orders ship within 1–3 business days from our roastery in Copenhagen, Denmark.

Shipping options and delivery times vary depending on your order type and destination. You can see available rates and estimated delivery times at checkout.

We only ship coffee that is within 14 days of roast.

Coffee subscriptions include free delivery to the EU and selected countries outside the EU.

Questions about your order? Contact Customer Service via online chat. We respond within 24 hours on weekdays (Monday–Friday).

For returns, please visit our Returns page.

Please note: La Cabra is not responsible for delays caused by our carriers. We have no control over customs or import duties that may be charged when the parcel reaches your destination country, and these charges are the recipient’s responsibility. Customs charges may also cause delays.

For all customers ordering from the UK:

Due to Brexit, your order may be subject to import VAT and duties upon arrival in the UK. As we are located in Denmark, you might therefore be charged duties/VAT for some products in your order upon arrival.

Duties and taxes

The duties/taxes will depend on the value of the shipment and the products in the shipment. Both VAT and duty on coffee is zero-rated. This means that these fees will not be charged when you order coffee from us, except on shipping fees.

General thresholds for goods from the EU:

  • For orders up to 135 GBP, standard VAT of 20% will apply (except on coffee).
  • For orders over 135 GBP, additional duties and taxes may apply. Please note that La Cabra has no control over these fees and cannot advise on the costs.

Transit time: Due to additional customs processes, you might experience a slight delay in delivery.

Returns

If you are returning from the UK, please download, print, and fill out the commercial invoice included in your return confirmation email. This helps prevent your return from being rejected at customs. Once completed, fold the invoice in half and attach it to the outside of your return parcel, with the top of the invoice visible to the courier.

La Cabra online purchases can be shipped to the following destinations:

Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE (United Arab Emirates), United Kingdom, Vietnam.

For orders to the USA, please visit www.us.lacabra.com.

International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient. Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.