Cancellation policy

Cancellation policy

If you are a consumer, your purchase - with the exception of subscription products - is subject to the Danish Consumer Contracts Act, which gives you the right to cancel your order without giving a reason within 14 days of delivery. You can also cancel your order at any time before it has been fulfilled.

If the 14 day deadline expires on a public holiday, Saturday, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day.

If your order includes multiple products, you can choose to cancel some or all of them.

How to cancel

The fastest way to cancel your order is through our right of withdrawal form. Enter your email address, and confirm which item(s) you'd like to cancel. You'll receive a confirmation email once we've received your request.

Please note: refusing to accept a delivery, or simply not collecting it, does not count as formal notice of cancellation. You must notify us using the form above, or by contacting our customer service.

Exceptions

Your right to cancel does not apply to products that have been sealed for health protection or hygiene reasons where the seal has been broken after delivery, or to event tickets. This includes all La Cabra coffee products and tickets to events held by us or our partners. We will always inform you of any limitations to your right to cancel at the time of purchase.

Returning your order

Once you've cancelled, please return the product(s) without undue delay. Follow the instructions in our return policy.

- Coffee and other food products (see section 7.6 of our Terms of Service) must be returned in brand new, unused condition, with all tags and unbroken packaging. If the packaging has been broken, you lose the right to cancel that item.

- All other products must be returned in their original packaging. The packaging may be opened but must not be destroyed. If the packaging is missing or damaged, this may constitute a reduction in value for which you are liable, in accordance with section [X] of our Terms of Service — verify.

- If you've used the product beyond what's necessary to assess its nature, characteristics, and function, we may claim reimbursement for that use, in accordance with section 7.9 of our Terms of Service.

Shipping the return is your responsibility, and the item is considered returned once we've received it. Original shipping charges, if applicable, are non-refundable.

Cancelling a subscription

You can log in to your account to change your coffee subscription, update your shipping schedule, address, billing, and payment details, cancel your subscription, or view your payment history.

Your subscription will continue until we receive your cancellation. It's your responsibility to cancel an active subscription. Cancellation takes effect once you receive our confirmation email.

Cancelling a pre-order

When you purchase a pre-order, you're buying a product that's out of stock or not yet available. We may collect no payment, a partial deposit, or the full amount at checkout, and charge the remaining balance when the product becomes available.

You can cancel a pre-order that hasn't been fulfilled yet. Once it's been fulfilled, it can no longer be cancelled, but you can request a full or partial refund — see our return policy for details.