Cancellation policy

The Customer may cancel any Order free of charge and without giving us any reason, provided we haven’t shipped the product(s). The Customer can cancel the Order by sending a message to our customer service via the online chat.

If the Customer is a consumer, a purchase is, with exception of subscription products, subject to the rules of the Danish Consumer Contracts act, which entails that the Customer has a right to cancel the Order without reason within 14 days of delivery.

If the 14-day deadline expires on a public holiday, Saturday, Christmas Eve or New Year's Eve, the deadline is extended to the following business day.

If the Order include multiple products, the Customer can choose to cancel the purchase of some or all products.

The Customer cannot cancel an Order by refusing to accept the goods or by failing to collect them without giving formal notice of cancellation in accordance with our return policy.

The Customers right to cancel an order does not apply to products which has been sealed for health protection or hygiene reasons, and where the seal has been broken after delivery or event tickets. This include all La Cabra coffee products and tickets to our events held by us or our partners. We will always inform the Customer of any limitations in the Customers right to cancel an Order, when the Customer purchase the products in our webshop.

If the Customer wish to cancel an Order, the products must be returned to us without undue delay and no later than 30 calendar days from the day on which the Customer has communicated the cancellation to us. Products can only be returned by following the instructions in our return policy.

All coffee products and other food products included in section 6 in our terms of service must be returned in brand new, unused condition, with all tags and unbroken packaging. If the packaging of such products are broken, the Customer will loose the right to cancel the Order.

All other products must be returned in original packaging. The packaging may be opened, but not destroyed. If the packaging is missing or damaged, this may constitute a reduction in value for which the Customer is liable in accordance with section 10 in our terms of service.

If the Customer wishes to cancel an Order in accordance with section 2 in our terms of service, but has taken the product into use, we can claim a reimbursement relating to the customers use of the product other than what is necessary to determine the nature, characteristics and functioning of the product.

It is solely the Customer’s responsibility for the shipment of the returned products, and the products are considered returned, when delivered to us in accordance with our return policy.

Original Order shipping charges, if applicable, are not refundable.

Canceling Subscriptions

The Customer can login to the Customer’s account and change a coffee subscription. The Customer can also update shipping schedules, address and billing info, payment information, cancel subscriptions and view the payment history.

The coffee subscription will continue until we receive a cancelation in the Customer’s account. It is the Customer’s sole responsibility to cancel an active subscription. If the Customer cancels a subscription, the cancellation comes into effect when the Customer receives a cancelation confirmation via email.

Canceling Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial deposit or the full amount at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date if the payment was not made in full upon placing the order.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.